Salot Terms and Conditions — Everything You Need to Know Before You Play

1. Eligibility to Use Salot

To register an account and use the Salot platform, you must meet all of the following conditions at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. Salot does not permit access to minors under any circumstances. If we have reason to believe an account is held or operated by a person under 18, that account will be suspended immediately and all funds will be reviewed in accordance with applicable regulations.
• You must be registering as an individual, using your own identity and for your own personal use. Corporate or business registrations are not permitted.
• You must not be on any self-exclusion register or subject to a voluntary or mandatory exclusion from online gaming platforms at the time of registration.
• You must be legally permitted to participate in online gaming activities according to the laws applicable to your location. It is your responsibility to verify this before registering with Salot.
• You must not have had a previous Salot account suspended or terminated for a violation of these Terms and Conditions.

By creating an account, you confirm that all information provided during registration is accurate, complete and belongs to you. Providing false information — including age, name or payment account details — constitutes a material breach of these Terms and Conditions.

2. Account Registration and Management

One Account Per Person

Each individual is permitted to hold exactly one account on the Salot platform. Operating multiple accounts — whether under the same name, different names, or through any third party — is strictly prohibited. If duplicate accounts are detected, Salot reserves the right to close all associated accounts and void any pending or completed transactions conducted through those accounts.

Account Security

You are responsible for maintaining the confidentiality of your Salot login credentials — your username, password and any two-factor authentication codes. Never share your password with anyone, including Salot customer support staff. We will never ask for your password. If you suspect unauthorised access to your account, contact Salot support immediately via live chat or email. Any activity conducted through your account before you notify us of a compromise is considered your responsibility.

Account Verification (KYC)

Salot operates a Know Your Customer (KYC) process in accordance with anti-money laundering and fraud prevention obligations. You may be asked to submit identification documents — such as a CNIC (Computerised National Identity Card), passport or utility bill — before withdrawals above certain thresholds are processed. Document submission is handled securely within the platform. Accounts that fail to complete KYC when requested will have withdrawal access suspended until the process is completed satisfactorily.

Account Closure

You may request closure of your Salot account at any time by contacting customer support. Before closure is processed, any outstanding bets will be settled and any balance will be returned to your verified payment method. Accounts cannot be closed while a withdrawal or verification request is pending.

3. Deposits and Funding Your Salot Account

Salot accepts deposits exclusively through authorised Pakistani payment channels. All transactions are processed in Pakistani Rupees (PKR). The following payment methods are currently supported:

• Easypaisa — mobile wallet instant transfer
• JazzCash — mobile wallet instant transfer
• NayaPay — digital wallet transfer
• SadaPay — digital wallet transfer
• IBFT Bank Transfer — inter-bank funds transfer
• Visa / Mastercard debit or credit cards issued by Pakistani banks

The minimum deposit amount is Rs 500. There is no maximum single deposit limit by default, although individual payment channels may impose their own transaction limits which Salot cannot override. Deposits via mobile wallets are credited to your Salot account instantly in most cases. Bank transfers may take up to two business hours to reflect depending on the sending institution.

Salot does not charge a fee for deposits. However, your payment provider may apply their own transaction charges, which are outside of Salot's control. We recommend checking your provider's fee schedule before making large transfers.

4. Withdrawals and Payment Processing

Withdrawals from your Salot account are processed to the same payment method used for your most recent qualifying deposit. This is a fraud prevention measure and cannot be bypassed. If your original deposit method is no longer available, contact support to verify an alternative withdrawal channel before requesting a withdrawal.

Processing Times

• Easypaisa / JazzCash / NayaPay / SadaPay: Typically 5–20 minutes after approval
• Bank Transfer (IBFT): Up to 24 business hours
• Card refunds: 3–7 business days depending on the issuing bank

Withdrawal Conditions

Before a withdrawal is processed, the following conditions must be met:

1. Your account must be fully verified (KYC complete).
2. Any bonus funds attached to your balance must meet their associated wagering requirements before the relevant portion of your balance can be withdrawn.
3. There must be no ongoing investigation or dispute related to your account.
4. The withdrawal amount must be at least Rs 500.

Salot does not charge withdrawal fees. Processing your withdrawal request is free of charge on the platform side. Your receiving institution may apply incoming transfer fees — this is not something Salot can control.

5. Bonuses, Promotions and the Refer a Friend Programme

Salot offers a range of promotions and bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers and the Refer a Friend programme. All promotions are subject to specific terms that are published alongside each offer. Where these offer-specific terms conflict with these general Terms and Conditions, the offer-specific terms take precedence for that promotion.

General Bonus Rules

• Bonus funds are separate from real-money funds in your Salot wallet until wagering requirements are met.
• Wagering requirements specify how many times the bonus amount must be wagered before it converts to withdrawable real money. The applicable multiplier is stated in each promotion's specific terms.
• Not all games contribute equally to wagering requirements. Live casino games typically contribute at a different rate than jackpot slots. Specific contribution rates are listed per promotion.
• Bonuses can only be claimed once per person, per household and per payment account unless the promotion explicitly states otherwise.
• Salot reserves the right to withdraw or modify any bonus offer at any time, provided that changes do not apply retroactively to bonuses already accepted and actively being wagered.

Refer a Friend

The Salot Refer a Friend programme allows existing verified players to earn a reward when they refer a new player who registers, verifies their identity and makes a qualifying deposit. Both referrer and referee must meet the programme conditions at the time the qualifying deposit is made. Referral rewards are credited to the referrer's bonus balance and are subject to the standard wagering requirements applicable to that reward type. Attempts to abuse the referral programme — including self-referral through multiple accounts — will result in forfeiture of rewards and potential account suspension.

6. Game Rules and Fair Play

All games available on the Salot platform — whether live casino, jackpot slots, virtual sports, Ludo or any other product — operate under specific game rules published within each game's interface or information section. Players are responsible for understanding the rules of any game before wagering.

RNG Games (Slots, Virtual Sports)

Games using a Random Number Generator (RNG) are certified by independent testing laboratories to ensure that outcomes are statistically random and match the stated return-to-player (RTP) percentages. RNG certificates are available for review. No strategy, timing or external factor can influence RNG game outcomes.

Live Casino Games

Live dealer games use physical equipment — real cards, real roulette wheels — operated by trained dealers in licensed studios. Results are determined by physical actions and are not software-generated. Salot records all live sessions. In the event of a dispute regarding a live game outcome, the session recording will be reviewed by our team within 48 business hours of the complaint being raised.

Malfunctions and Disconnections

In the unlikely event of a game malfunction, technical error or connection interruption that affects a game round, Salot reserves the right to void the affected round and return the staked amount to the player's account. This policy applies to all game types. Bets that have been fully settled before a malfunction occurs will stand.

7. Esports Betting Rules

The Salot esports betting product covers a range of competitive gaming titles including but not limited to PUBG Mobile, Counter-Strike 2 (CS2), Valorant and Dota 2. Esports betting on Salot is subject to the general betting rules below as well as any match-specific conditions listed at the time of market publication.

Settlement Rules

• All esports bets are settled based on official results announced by the relevant tournament organiser after match completion.
• If a match is abandoned, rescheduled or cancelled before the minimum completion threshold is reached, all bets on that match will be voided and stakes returned.
• If a match is completed under protest or the result is subsequently overturned by the organiser due to rule violations, Salot will review affected bets and settle accordingly once the official result is confirmed.
• In-play esports bets that are placed after the event's actual outcome has already been determined — due to stream delay or data feed error — may be voided at Salot's discretion.

Minimum and Maximum Esports Bet

Minimum bet on any esports market at Salot is Rs 200. Maximum single bet limits vary by market and event and are displayed in the bet slip before confirmation. Salot reserves the right to limit individual bet sizes on specific markets at any time without prior notice.

8. Player Conduct and Prohibited Activities

All players are expected to use the Salot platform in good faith and for lawful personal entertainment. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of affected balances:

• Collusion: Cooperating with other players to gain an unfair advantage in any game, including sharing hand information in live poker or card games.
• Arbitrage betting: Systematically exploiting differences between Salot's odds and those of other platforms to guarantee profit regardless of outcome.
• Bonus abuse: Registering multiple accounts or using third-party payment accounts to claim bonuses more than once, or structuring betting patterns specifically to meet bonus wagering requirements while minimising genuine risk.
• Automated betting: Using bots, scripts, macros or any automated software to place bets or interact with the Salot platform.
• Money laundering: Using the Salot platform to deposit, move or withdraw funds connected to illegal activity. All suspicious transaction patterns are reported to relevant authorities.
• Harassment: Using the live casino chat function or any other platform communication tool to harass, threaten or abuse dealers, support staff or other players.

9. Platform Security and Fraud Prevention

Salot employs industry-standard security measures including SSL/TLS encryption for all data in transit, hashed password storage, and IP-based anomaly detection to identify unusual account access patterns. Two-factor authentication (2FA) is available to all account holders and is strongly recommended.

Salot's fraud detection system monitors transaction patterns, login behaviour and betting activity in real time. Where anomalies consistent with fraud, money laundering or account sharing are detected, the affected account may be suspended pending investigation without prior notice. During an active fraud investigation, Salot is not obligated to disclose the specific nature of the concern to the account holder until the investigation is concluded.

Players are advised to use unique, strong passwords for their Salot accounts and not to access the platform from shared or public devices. Salot cannot be held liable for account compromises resulting from a player's own failure to maintain credential security.

10. Responsible Gaming

Salot is committed to promoting responsible gaming as a core operational value — not a regulatory afterthought. We provide a range of tools that allow players to manage their gaming activity and seek help if needed:

• Deposit limits: Set a daily, weekly or monthly maximum deposit amount from your account settings. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Loss limits: Set a cap on losses within a defined period. Once reached, betting access is suspended until the period resets.
• Session time limits: Receive an alert or automatic logout after a set duration of continuous play.
• Reality checks: Timed prompts during sessions reminding you how long you have been playing and your net position.
• Self-exclusion: Voluntarily exclude yourself from the Salot platform for a defined period (30 days, 90 days, 6 months, 1 year, or permanent). During self-exclusion, your account is locked and you cannot register a new account. Self-exclusion requests are actioned within one business hour of submission.

Salot does not permit individuals who have self-excluded to return before their exclusion period expires. Any attempt to register a new account during a self-exclusion period will result in permanent closure of all associated accounts.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Salot's total liability to any player for any claim arising from use of the platform — whether in contract, tort, or otherwise — is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Salot is not liable for:

• Loss of anticipated winnings, profits or savings.
• Indirect, consequential or incidental losses of any kind.
• Service interruptions caused by third-party infrastructure, including payment processors, internet service providers or hosting services.
• Losses resulting from a player's failure to maintain the security of their account credentials.
• Delays in payment processing caused by the player's bank or mobile wallet provider.

Salot makes no representations that the platform will be uninterrupted or error-free at all times. Planned maintenance windows are communicated in advance where possible. Emergency maintenance may be required without notice.

12. Changes to These Terms and Conditions

Salot reserves the right to update, modify or replace any part of these Terms and Conditions at any time. Changes of material significance — including changes to payment policies, withdrawal conditions or eligibility rules — will be communicated to registered players via email at least 7 days before taking effect.

Minor updates — such as clarifications, formatting corrections or additions that do not affect player rights — may be made without prior notice. The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the Salot platform after the effective date of any revised Terms constitutes acceptance of the updated terms. If you do not agree with a change, you should cease use of the platform and contact support to request account closure before the effective date of the change.

The most current version of the Terms and Conditions is always available at salot.im/terms-conditions. Previous versions are archived and can be requested via customer support if needed for reference.

If you have any questions about these Terms and Conditions, please contact the Salot support team at support@salot.im or via live chat, available 24 hours a day, 7 days a week.